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Nhance – Digital Buildtech Pvt Ltd.

ALERTS & NOTIFICATIONS

Real-Time Awareness for a Connected Workplace

In a connected workplace, staying aware of critical issues like equipment failures or security breaches is essential.

SMARTER ALERTS THAT DON’T JUST INFORM

From Monitoring to Action

Classify, route, and escalate alerts based on urgency and asset type. 

Whether you’re dealing with a low battery sensor or a fire system fault, alerts are delivered instantly and followed by pre-configured actions — including auto-ticket creation, escalations, and follow-ups.

Classify, route, and escalate alerts based on urgency and asset type. 

Whether you’re dealing with a low battery sensor or a fire system fault, alerts are delivered instantly and followed by pre-configured actions — including auto-ticket creation, escalations, and follow-ups.

PRECISION ALERTING FOR CRITICAL OPERATIONS
From Monitoring to Action

Classify, route, and escalate alerts based on urgency and asset type. 

Whether you’re dealing with a low battery sensor or a fire system fault, alerts are delivered instantly and followed by pre-configured actions — including auto-ticket creation, escalations, and follow-ups.

PRECISION ALERTING FOR CRITICAL OPERATIONS

Because Every Second Counts

By intelligently prioritising, routing, and escalating issues, Nhance replace noise with action. No more guessing, no more delays—just the right response, triggered instantly.

Multi-Channel Delivery

Send alerts via SMS, WhatsApp, voice call, email, or push notifications.

Criticality-Based Escalation

Define what’s urgent, what can wait, and who should respond.

Auto-Ticket Generation

Create fault reports directly from high-priority alerts.

Role & Location Routing

Alert the right person based on zone, department, or asset.

Acknowledgement Tracking

Know who saw it, who responded, and when.

Repeat & Escalate Logic

Re-alert or escalate if no action is taken within SLA.

Incident Timeline View

Trace the full alert → ticket → resolution journey.

Mobile-Friendly

Receive, respond, and assign alerts on the go.

Anomaly Detection

Spot issues early with AI-driven insights.

 

Simulation Engine

Model “what-if” scenarios for energy, occupancy, and asset loads.

Digital Handover

Capture design-to-operation data for lifecycle traceability.

 

FOR BUILDINGS THAT LIVE AND LEARN

Built for the Living, Learning, Evolving Building

With live data, layered insights, and powerful simulations, get a clear picture of what’s working, what needs attention, and where there’s room to improve.

Live System Sync

Real-time integration with BMS, IoT, and energy systems.

3D Spatial Modeling

Navigate your building virtually for immersive operations.

Contextual Data Layers

Overlay IAQ, occupancy, energy, and asset data.

Setpoint & Alert Mapping

Visualise and control thresholds within the twin.

Anomaly Detection

Spot issues early with AI-driven insights.

 

Simulation Engine

Model “what-if” scenarios for energy, occupancy, and asset loads.

Digital Handover

Capture design-to-operation data for lifecycle traceability.

 

Anomaly Detection

Spot issues early with AI-driven insights.

 

Simulation Engine

Model “what-if” scenarios for energy, occupancy, and asset loads.

Digital Handover

Capture design-to-operation data for lifecycle traceability.

 

YOUR DIGITAL REFLEX SYSTEM

Detect. Alert. Resolve.

From the moment a sensor triggers to the second the issue is resolved, our workflow ensures no alert drowns in the chaos—just a closed loop of detection, action, and verification.

data
01
Trigger

Anomaly or event detected by system (BMS, sensor, AI rule, etc.)

sync
02
Classify

Criticality defined (info, warning, critical, emergency)

layers
03
Route

Alert sent to designated contacts via configured channels

 

dashboard
04
 Act

User acknowledges, takes action, or system auto-generates a fault ticket

 

data
01
Data Mapping

Integrate sensor feeds, equipment tags, and system protocols.

sync
02
3D Model Integration

Sync spatial geometry with real-time building data.

layers
03
Data Layering

Enrich the model with live sensor and system performance overlays.

dashboard
04
Visualisation & Control

Navigate spaces, detect anomalies, and take action — all from one digital interface.

ALERT INTELLIGENCE BUILT FOR REAL-WORLD OPERATIONS

Less Panic. More Precision.

Nhance replaces reactive scrambling with proactive control. By embedding context, urgency, and accountability into every alert, we don’t just inform—we resolve.

Faster Response with Instant, Targeted Alerts

Smarter Decisions with Full Context in Every Alert

Improved Accountability via Auto-Tickets & Escalations

End-to-End Alert Management That Closes the Loop

ALERTS THAT CONNECT THE DOTS 

 Built to Work With Your Systems and Devices

Seamlessly bridge your building systems, sensors, and communication tools, and we turn fragmented signals into a unified response network. No more silos, no missed triggers—just smarter alerts that act as the glue across your tech stack.

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FOR EVERY ROLE, EVERY RISK, EVERY BUILDING

Alerting That Works the Way You Do

Nhance tailors notifications to the who, where, and how urgent, ensuring facilities teams, IT, security, and leadership get precisely what they need to act, not just another alarm to ignore.

  • FM Teams: Get notified about low refrigerant, chiller shutdown, or sensor disconnects.
  • IT Admins: Alerts for server room temp, power failure, or CCTV loss.
  • Security: Trigger voice calls for unauthorised access or perimeter breaches.
  • Executives: Get summary alerts on unresolved critical issues.
  • Compliance: Auto-log all alerts and actions for future audits.
SMART ALERTING THAT PREVENTS DOWNTIME

From Missed to Managed

See how Nhance turned alert chaos into clarity. Real-world cases show how intelligent routing, multi-channel delivery, and automated workflows slashed response times—proving that the right alert at the right moment isn’t luck, it’s logic.

See how Nhance turned alert chaos into clarity. Real-world cases show how intelligent routing, multi-channel delivery, and automated workflows slashed response times—proving that the right alert at the right moment isn’t luck, it’s logic.

POWERED BY NHANCE CONNECTED PORTFOLIO INTELLIGENCE PLATFORM

Meet Maverick: Your AI for Smarter Buildings

Maverick is Nhance’s agentic AI designed to support every service across your building portfolio. Built on the open-architecture Context Model Protocol (CMP), it understands the full context of your spaces – who’s using them, how they perform, and what they need next. 

With dedicated AI agents for energy, maintenance, workplace experience, and more, Maverick turns building data into real-time action.

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BECAUSE TIMING IS EVERYTHING
Alerting FAQs
  1. Can I choose how alerts are sent per user?

    Yes — users can set preferences for SMS, WhatsApp, email, etc.

  2. Can we route alerts based on location or building?

    Absolutely — use rules based on site, floor, asset type, or time of day.

     

  3. Can the system auto-create fault tickets?

    Yes — with pre-set rules for severity or asset type.

     

  4. How do voice call alerts work?

    Nhance uses voice APIs to deliver a recorded message or TTS call to contacts.

     

  5. What happens if someone doesn’t respond?

    The system escalates per SLA — to a backup contact, supervisor, or escalation group.

     

  6. Is it integrated with the FM tasking system?

    Yes — ticketing and alerting are fully linked for seamless handoff.

     

  7. Can I mute or defer non-critical alerts?

    Yes — based on quiet hours, user roles, or alert severity.

     

  8. Can I audit who saw or acted on alerts?

    Yes — full visibility into views, actions, and closures.

     

  9. Does it support real-time alerts for mobile users?

    Yes — via push, SMS, WhatsApp, and even app banner alerts.

     

  10. How soon can we deploy the alert system?

    Initial setup is possible within 3–5 days depending on alert complexity.