Play About Nhance in 30 seconds
Let's Talk
Request for Information / Quote

Nhance – Digital Buildtech Pvt Ltd.

ISSUE REPORTING & TICKETING

Quick Issue Reporting
with Full Traceability

Let employees report issues instantly through mobile, QR code, or web, and ensure every fault
is tracked and resolved with full traceability.

A SEAMLESS FLOW FROM PROBLEM TO SOLUTION

 Simple to Report. Powerful to Resolve.

Transform fault reporting into a structured, trackable experience. 

Users report issues with photos, comments, and location tags. FIXO auto-assigns tasks to technicians. Supervisors monitor progress, while automated alerts keep everyone in the loop — from issue raised to issue resolved.

Transform fault reporting into a structured, trackable experience. 

Users report issues with photos, comments, and location tags. FIXO auto-assigns tasks to technicians. Supervisors monitor progress, while automated alerts keep everyone in the loop — from issue raised to issue resolved.

A SEAMLESS FLOW FROM PROBLEM TO SOLUTION
 Simple to Report. Powerful to Resolve.

Transform fault reporting into a structured, trackable experience. 

Users report issues with photos, comments, and location tags. FIXO auto-assigns tasks to technicians. Supervisors monitor progress, while automated alerts keep everyone in the loop — from issue raised to issue resolved.

EVERY FAULT DESERVES A RESOLUTION

One Platform. Zero Gaps.

Discover the impact of Nhance firsthand. See how industry leaders leveraged our solution to redefine and elevate their operations, achieving unparalleled efficiency and growth.

Multi-Channel Reporting

Log issues via app, web, QR code, or email for instant capture.

Smart Capture Forms

Add category, description, photos, voice notes, and more.

Asset & Location Tagging

Link reports to specific zones, rooms, or equipment.

Auto-Routing via FIXO

Issues are sent to the right technician or team automatically.

Live Status Tracking

Monitor each issue through Open, In Progress, and Closed stages.

Priority & SLA Logic

Set severity-based timelines and auto-trigger escalation rules.

Anonymous Reporting

Allow optional nameless submissions in shared/public areas.

Insights & Feedback

Log root causes, gather user ratings, and visualise fault trends.

Anomaly Detection

Spot issues early with AI-driven insights.

 

Simulation Engine

Model “what-if” scenarios for energy, occupancy, and asset loads.

Digital Handover

Capture design-to-operation data for lifecycle traceability.

 

FOR BUILDINGS THAT LIVE AND LEARN

Built for the Living, Learning, Evolving Building

With live data, layered insights, and powerful simulations, get a clear picture of what’s working, what needs attention, and where there’s room to improve.

Live System Sync

Real-time integration with BMS, IoT, and energy systems.

3D Spatial Modeling

Navigate your building virtually for immersive operations.

Contextual Data Layers

Overlay IAQ, occupancy, energy, and asset data.

Setpoint & Alert Mapping

Visualise and control thresholds within the twin.

Anomaly Detection

Spot issues early with AI-driven insights.

 

Simulation Engine

Model “what-if” scenarios for energy, occupancy, and asset loads.

Digital Handover

Capture design-to-operation data for lifecycle traceability.

 

Anomaly Detection

Spot issues early with AI-driven insights.

 

Simulation Engine

Model “what-if” scenarios for energy, occupancy, and asset loads.

Digital Handover

Capture design-to-operation data for lifecycle traceability.

 

NO MORE MISSED COMPLAINTS OR UNCLEAR OUTCOMES

Raise. Route. Resolve. Repeat.

Experience rapid and reliable problem resolution. Nhance’s 4-step engine automates and optimizes the entire process, drastically improving your team’s efficiency in addressing issues.

data
01
Raise & Classify

Submit faults with photo, location, and description—system auto-tags type and severity.

sync
02
Auto-Assign

FIXO routes the issue to the right technician or vendor with all task details.

layers
03
Resolve & Notify

Technician completes the task, uploads proof, and user receives status updates.

dashboard
04
Log & Improve

Close with root cause, feedback, and resolution time for future insights.

data
01
Data Mapping

Integrate sensor feeds, equipment tags, and system protocols.

sync
02
3D Model Integration

Sync spatial geometry with real-time building data.

layers
03
Data Layering

Enrich the model with live sensor and system performance overlays.

dashboard
04
Visualisation & Control

Navigate spaces, detect anomalies, and take action — all from one digital interface.

TURN EVERYDAY PROBLEMS INTO MEASURABLE IMPROVEMENTS

From Reactive to Reliable

Nhance helps you capture, analyse, and act on this crucial data, empowering your team to proactively enhance systems and processes.

Faster Reporting with 30-Second Fault Logging

Stronger Accountability with Tracked Resolutions

Smarter Fixes by Addressing Root Causes

A More Responsive and Resilient Workplace

FAULTS DON’T LIVE IN SILOS

From Reporting to Resolution — Fully Connected

Nhance connects fault reporting to the systems that matter — routing issues directly to FIXO for technician workflows, linking them to Asset Management for equipment history, triggering auto-generated tickets through Sensor Alerts, and enabling real-time monitoring via Command Centres.

Schedule a Demo
FOR EVERYDAY GLITCHES, CRITICAL FAILURES, AND EVERYTHING IN BETWEEN

Wherever Faults Happen, Nhance is There

Nhance adapts to your organisation’s unique reporting needs across all teams and scenarios. Ensure every issue is captured, categorised, and actioned—fast.

  • Employees: Report AC not working, broken furniture, washroom issues.
  • Security/Access Teams: Log access system faults or badge failures.
  • FM Supervisors: Spot and escalate contractor service delays.
  • Occupants/Visitors: Raise public space issues via QR scan.
  • IT/Infra Teams: Log power, network, or server room faults.
FROM DELAYED COMPLAINTS TO REAL-TIME RESPONSE

 Zero-Fault Culture in Action

 See how leading organisations leveraged our solution to redefine and elevate their responsiveness and reliability, achieving unparalleled operational excellence.

 See how leading organisations leveraged our solution to redefine and elevate their responsiveness and reliability, achieving unparalleled operational excellence.

POWERED BY NHANCE CONNECTED PORTFOLIO INTELLIGENCE PLATFORM

Meet Maverick: Your AI for Smarter Buildings

Maverick is Nhance’s agentic AI designed to support every service across your building portfolio. Built on the open-architecture Context Model Protocol (CMP), it understands the full context of your spaces – who’s using them, how they perform, and what they need next. 

With dedicated AI agents for energy, maintenance, workplace experience, and more, Maverick turns building data into real-time action.

Request a Demo
MAKE ISSUES VISIBLE. MAKE RESOLUTIONS INEVITABLE.
Reporting FAQs
  1. Who can raise a fault?

    Anyone with access — employees, FM teams, or guests via QR code.

     

  2. Does it support mobile reporting?

    Yes — fully optimised in the Nhance Workplace and FIXO apps.

     

  3. Can I track the status of my issue?

    Yes — view updates in-app or receive notifications via email/WhatsApp.

     

  4. What if a fault is reported multiple times?

    System flags duplicates and allows merging for streamlined resolution.

     

  5. Can it auto-create a work order?

    Yes — based on category or severity.

     

  6. Can photos and videos be added?

    Absolutely — visual documentation improves resolution accuracy.

     

  7. Is there SLA tracking?

    Yes — breach alerts and escalation logic included.

     

  8. Can I report issues anonymously?

    Yes — if enabled, users can skip login for public space reporting.

     

  9. Does it integrate with assets and zones?

    Yes — link every fault to a specific area or equipment.

     

  10. Can I generate reports by issue type or location?

    Yes — dashboards offer filters by time, type, zone, team, and resolution speed.