About Nhance in 30 seconds
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NEWSLETTER SUBSCRIPTION
ISSUE REPORTING & TICKETING
Quick Issue Reporting with Full Traceability
Let employees report issues instantly through mobile, QR code, or web, and ensure every fault is tracked and resolved with full traceability.
A SEAMLESS FLOW FROM PROBLEM TO SOLUTION
Simple to Report. Powerful to Resolve.
Transform fault reporting into a structured, trackable experience.
Users report issues with photos, comments, and location tags. FIXO auto-assigns tasks to technicians. Supervisors monitor progress, while automated alerts keep everyone in the loop — from issue raised to issue resolved.
EVERY FAULT DESERVES A RESOLUTION
One Platform. Zero Gaps.
Discover the impact of Nhance firsthand. See how industry leaders leveraged our solution to redefine and elevate their operations, achieving unparalleled efficiency and growth.
Multi-Channel Reporting
Log issues via app, web, QR code, or email for instant capture.
Smart Capture Forms
Add category, description, photos, voice notes, and more.
Asset & Location Tagging
Link reports to specific zones, rooms, or equipment.
Auto-Routing via FIXO
Issues are sent to the right technician or team automatically.
Live Status Tracking
Monitor each issue through Open, In Progress, and Closed stages.
Priority & SLA Logic
Set severity-based timelines and auto-trigger escalation rules.
Anonymous Reporting
Allow optional nameless submissions in shared/public areas.
Insights & Feedback
Log root causes, gather user ratings, and visualise fault trends.
Multi-Channel Reporting
Log issues via app, web, QR code, or email for instant capture.
Smart Capture Forms
Add category, description, photos, voice notes, and more.
Asset & Location Tagging
Link reports to specific zones, rooms, or equipment.
Auto-Routing via FIXO
Issues are sent to the right technician or team automatically.
Live Status Tracking
Monitor each issue through Open, In Progress, and Closed stages.
Priority & SLA Logic
Set severity-based timelines and auto-trigger escalation rules.
Anonymous Reporting
Allow optional nameless submissions in shared/public areas.
Insights & Feedback
Log root causes, gather user ratings, and visualise fault trends.
NO MORE MISSED COMPLAINTS OR UNCLEAR OUTCOMES
Raise. Route. Resolve. Repeat.
Experience rapid and reliable problem resolution. Nhance's 4-step engine automates and optimizes the entire process, drastically improving your team's efficiency in addressing issues.
NO MORE MISSED COMPLAINTS OR UNCLEAR OUTCOMES
Raise. Route. Resolve. Repeat.
Experience rapid and reliable problem resolution. Nhance's 4-step engine automates and optimizes the entire process, drastically improving your team's efficiency in addressing issues.
1
Raise & Classify
Submit faults with photo, location, and description—system auto-tags type and severity.
2
Auto-Assign
FIXO routes the issue to the right technician or vendor with all task details.
3
Resolve & Notify
Technician completes the task, uploads proof, and user receives status updates.
4
Log & Improve
Close with root cause, feedback, and resolution time for future insights.
TURN EVERYDAY PROBLEMS INTO MEASURABLE IMPROVEMENTS
From Reactive to Reliable
Nhance helps you capture, analyse, and act on this crucial data, empowering your team to proactively enhance systems and processes.
Faster Reporting with 30-Second Fault Logging
Stronger Accountability with Tracked Resolutions
Smarter Fixes by Addressing Root Causes
A More Responsive and Resilient Workplace
Faster Reporting with 30-Second Fault Logging
Stronger Accountability with Tracked Resolutions
Smarter Fixes by Addressing Root Causes
A More Responsive and Resilient Workplace
FAULTS DON’T LIVE IN SILOS
From Reporting to Resolution — Fully Connected
FAULTS DON’T LIVE IN SILOS
From Reporting to Resolution — Fully Connected
Nhance connects fault reporting to the systems that matter — routing issues directly to FIXO for technician workflows, linking them to Asset Management for equipment history, triggering auto-generated tickets through Sensor Alerts, and enabling real-time monitoring via Command Centres.
FOR EVERYDAY GLITCHES, CRITICAL FAILURES, AND EVERYTHING IN BETWEEN
Wherever Faults Happen, Nhance is There
FOR EVERYDAY GLITCHES, CRITICAL FAILURES, AND EVERYTHING IN BETWEEN
Wherever Faults Happen, Nhance is There
Nhance adapts to your organisation's unique reporting needs across all teams and scenarios. Ensure every issue is captured, categorised, and actioned—fast.
- Employees: Report AC not working, broken furniture, washroom issues.
- Security/Access Teams: Log access system faults or badge failures.
- FM Supervisors: Spot and escalate contractor service delays.
- Occupants/Visitors: Raise public space issues via QR scan.
- IT/Infra Teams: Log power, network, or server room faults.
FROM DELAYED COMPLAINTS TO REAL-TIME RESPONSE
Zero-Fault Culture in Action
See how leading organisations leveraged our solution to redefine and elevate their responsiveness and reliability, achieving unparalleled operational excellence.
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POWERED BY NHANCE CONNECTED PORTFOLIO INTELLIGENCE PLATFORM
Meet Maverick: Your AI for Smarter Buildings
POWERED BY NHANCE CONNECTED PORTFOLIO INTELLIGENCE PLATFORM
Meet Maverick: Your AI for Smarter Buildings
Maverick is Nhance’s agentic AI designed to support every service across your building portfolio. Built on the open-architecture Context Model Protocol (CMP), it understands the full context of your spaces - who’s using them, how they perform, and what they need next.
With dedicated AI agents for energy, maintenance, workplace experience, and more, Maverick turns building data into real-time action.
MAKE ISSUES VISIBLE. MAKE RESOLUTIONS INEVITABLE.
Reporting FAQs
MAKE ISSUES VISIBLE. MAKE RESOLUTIONS INEVITABLE.
Reporting FAQs
- Who can raise a fault?
Anyone with access — employees, FM teams, or guests via QR code.
- Does it support mobile reporting?
Yes — fully optimised in the Nhance Workplace and FIXO apps.
- Can I track the status of my issue?
Yes — view updates in-app or receive notifications via email/WhatsApp.
- What if a fault is reported multiple times?
System flags duplicates and allows merging for streamlined resolution.
- Can it auto-create a work order?
Yes — based on category or severity.
- Can photos and videos be added?
Absolutely — visual documentation improves resolution accuracy.
- Is there SLA tracking?
Yes — breach alerts and escalation logic included.
- Can I report issues anonymously?
Yes — if enabled, users can skip login for public space reporting.
- Does it integrate with assets and zones?
Yes — link every fault to a specific area or equipment.
- Can I generate reports by issue type or location?
Yes — dashboards offer filters by time, type, zone, team, and resolution speed.
NEWSLETTER SUBSCRIPTION