About Nhance in 30 seconds
How a Creative Workspace Used a BIM Twin to Align Design with Experience
How a Creative Workspace Used a BIM Twin to Align Design with Experience A global design agency impl...
NEWSLETTER SUBSCRIPTION
ALERTS & NOTIFICATIONSReal-Time Awareness
Real-Time Awareness
for a Connected Workplace
In a connected workplace, staying aware of critical issues like equipment failures or security breaches is essential.
SMARTER ALERTS THAT DON’T JUST INFORM
From Monitoring to Action
Classify, route, and escalate alerts based on urgency and asset type.
Whether you’re dealing with a low battery sensor or a fire system fault, alerts are delivered instantly and followed by pre-configured actions — including auto-ticket creation, escalations, and follow-ups.
PRECISION ALERTING FOR CRITICAL OPERATIONS
Because Every Second Counts
By intelligently prioritising, routing, and escalating issues, Nhance replace noise with action. No more guessing, no more delays—just the right response, triggered instantly.
Multi-Channel Delivery
Send alerts via SMS, WhatsApp, voice call, email, or push notifications.
Criticality-Based Escalation
Define what’s urgent, what can wait, and who should respond.
Auto-Ticket Generation
Create fault reports directly from high-priority alerts.
Role & Location Routing
Alert the right person based on zone, department, or asset.
Acknowledgement Tracking
Know who saw it, who responded, and when.
Repeat & Escalate Logic
Re-alert or escalate if no action is taken within SLA.
Incident Timeline View
Trace the full alert → ticket → resolution journey.
Mobile-Friendly
Receive, respond, and assign alerts on the go.
YOUR DIGITAL REFLEX SYSTEM
Detect. Alert. Resolve.
From the moment a sensor triggers to the second the issue is resolved, our workflow ensures no alert drowns in the chaos—just a closed loop of detection, action, and verification.
YOUR DIGITAL REFLEX SYSTEM
Detect. Alert. Resolve.
From the moment a sensor triggers to the second the issue is resolved, our workflow ensures no alert drowns in the chaos—just a closed loop of detection, action, and verification.
1
Trigger
Anomaly or event detected by system (BMS, sensor, AI rule, etc.).
2
Classify
Criticality defined (info, warning, critical, emergency).
3
Route
Alert sent to designated contacts via configured channels.
4
Act
User acknowledges, takes action, or system auto-generates a fault ticket.
ALERT INTELLIGENCE BUILT FOR REAL-WORLD OPERATIONS
Less Panic. More Precision.
Nhance replaces reactive scrambling with proactive control. By embedding context, urgency, and accountability into every alert, we don’t just inform—we resolve.
Faster Response with Instant, Targeted Alerts
Smarter Decisions with Full Context in Every Alert
Improved Accountability via Auto-Tickets & Escalations
End-to-End Alert Management That Closes the Loop
Faster Response with Instant, Targeted Alerts
Smarter Decisions with Full Context in Every Alert
Improved Accountability via Auto-Tickets & Escalations
End-to-End Alert Management That Closes the Loop
ALERTS THAT CONNECT THE DOTS
Built to Work with Your Systems and Devices
ALERTS THAT CONNECT THE DOTS
Built to Work with Your Systems and Devices
Seamlessly bridge your building systems, sensors, and communication tools, and we turn fragmented signals into a unified response network. No more silos, no missed triggers—just smarter alerts that act as the glue across your tech stack.
FOR EVERY ROLE, EVERY RISK, EVERY BUILDING
Alerting That Works the Way You Do
FOR EVERY ROLE, EVERY RISK, EVERY BUILDING
Alerting That Works the Way You Do
Nhance tailors notifications to the who, where, and how urgent, ensuring facilities teams, IT, security, and leadership get precisely what they need to act, not just another alarm to ignore.
- FM Teams: Get notified about low refrigerant, chiller shutdown, or sensor disconnects.
- IT Admins: Alerts for server room temp, power failure, or CCTV loss.
- Security: Trigger voice calls for unauthorised access or perimeter breaches.
- Executives: Get summary alerts on unresolved critical issues.
- Compliance: Auto-log all alerts and actions for future audits.
SMART ALERTING THAT PREVENTS DOWNTIME
From Missed to Managed
See how Nhance turned alert chaos into clarity. Real-world cases show how intelligent routing, multi-channel delivery, and automated workflows slashed response times—proving that the right alert at the right moment isn’t luck, it’s logic.
How a Grade A Commercial Building Operationalised 100,000+ Sq. Ft. Using Digital Twin
How a Grade A Commercial Building Operationalised 100,000+ Sq. Ft. Using Digital Twin A premium comm...
How a Legacy Building Was Digitised Without CAD or BIM
How a Legacy Building Was Digitised Without CAD or BIM A brownfield facility was converted into a sm...
POWERED BY NHANCE CONNECTED PORTFOLIO INTELLIGENCE PLATFORM
Meet Maverick: Your AI for Smarter Buildings
POWERED BY NHANCE CONNECTED PORTFOLIO INTELLIGENCE PLATFORM
Meet Maverick: Your AI for Smarter Buildings
Maverick is Nhance’s agentic AI designed to support every service across your building portfolio. Built on the open-architecture Context Model Protocol (CMP), it understands the full context of your spaces - who’s using them, how they perform, and what they need next.
With dedicated AI agents for energy, maintenance, workplace experience, and more, Maverick turns building data into real-time action.
BECAUSE TIMING IS EVERYTHING
Alerting FAQs
BECAUSE TIMING IS EVERYTHING
Alerting FAQs
- Can I choose how alerts are sent per user?
Yes — users can set preferences for SMS, WhatsApp, email, etc.
- Can we route alerts based on location or building?
Absolutely — use rules based on site, floor, asset type, or time of day.
- Can the system auto-create fault tickets?
Yes — with pre-set rules for severity or asset type.
- How do voice call alerts work?
Nhance uses voice APIs to deliver a recorded message or TTS call to contacts.
- What happens if someone doesn’t respond?
The system escalates per SLA — to a backup contact, supervisor, or escalation group.
- Is it integrated with the FM tasking system?
Yes — ticketing and alerting are fully linked for seamless handoff.
- Can I mute or defer non-critical alerts?
Yes — based on quiet hours, user roles, or alert severity.
- Can I audit who saw or acted on alerts?
Yes — full visibility into views, actions, and closures.
- Does it support real-time alerts for mobile users?
Yes — via push, SMS, WhatsApp, and even app banner alerts.
- How soon can we deploy the alert system?
Initial setup is possible within 3–5 days depending on alert complexity.
NEWSLETTER SUBSCRIPTION